Returns and Policies
COVID-19 Policy
We're excited to announce that we're relaxing our mask policies. Customers visiting the Gallery are not required to wear a mask. It is optional for Enamel and Welding class attendees to wear masks but please bring your own as we have a limited supply available for guests. If you feel ill for any reason, you may not attend class and a credit will be issued to be redeemed a future time. Our primary concern is for your health and the health of our employees. Thank you for your continued support and we look forward to seeing you soon!
Our Return Policy:
We offer in store credit up to 100% of the value of the original purchased item. Full refund up to 30 days with receipt.
Groupon purchases can be used for classes until the expiration date listed on Groupon. We will match Groupon prices if you purchase classes directly through us. The price we will match is the price of the Groupon on the day of booking the class. We cannot match prices retroactively.
We do not match Groupon pricing on private classes, only for our regularly scheduled weekly classes.
Gift Cards expire one year after the date of purchase, listed on gift card.
Class Cancellations within 24 hours for enameling classes require a $20 cancellation fee. For welding classes, the cancellation fee is $50.
If a student is over 15 minutes late to a class, the rescheduling fee will apply, as they cannot join the class more than 15 minutes into it.
FireFusion Studio has the right to cancel any class for any reason. In some cases, classes are cancelled due to low enrollment. In the event that FireFusion Studio cancels your class, you will be notified by phone or email over 24 hours in advance and you will receive a full refund, or you may choose to transfer to another class if space is available, or hold a credit on account for future use.
For Large Custom Orders, Delia's Design and/or Welding time is $80 per hour. 50% Deposit is required before work can begin.
For Custom Orders of Jewelry, 50% Deposit is required before work can begin. Please reach out to our gallery for a quote.
Youth 8 and older can sign up with their parent or guardian for enameling classes and Youth 12 and older can sign up with their parent or guardian for metalsmithing classes. At the time of registration, the name of the youth under 18 and date of birth must be communicated.
Youth 16 and older can sign up for a welding class with the consent of the instructor, either in person or over the phone, using the youth’s name and date of birth.
Please notify staff of ANY physical, social, behavioral or emotional health conditions.
Discounts cannot be applied retroactively.
We're excited to announce that we're relaxing our mask policies. Customers visiting the Gallery are not required to wear a mask. It is optional for Enamel and Welding class attendees to wear masks but please bring your own as we have a limited supply available for guests. If you feel ill for any reason, you may not attend class and a credit will be issued to be redeemed a future time. Our primary concern is for your health and the health of our employees. Thank you for your continued support and we look forward to seeing you soon!
Our Return Policy:
We offer in store credit up to 100% of the value of the original purchased item. Full refund up to 30 days with receipt.
Groupon purchases can be used for classes until the expiration date listed on Groupon. We will match Groupon prices if you purchase classes directly through us. The price we will match is the price of the Groupon on the day of booking the class. We cannot match prices retroactively.
We do not match Groupon pricing on private classes, only for our regularly scheduled weekly classes.
Gift Cards expire one year after the date of purchase, listed on gift card.
Class Cancellations within 24 hours for enameling classes require a $20 cancellation fee. For welding classes, the cancellation fee is $50.
If a student is over 15 minutes late to a class, the rescheduling fee will apply, as they cannot join the class more than 15 minutes into it.
FireFusion Studio has the right to cancel any class for any reason. In some cases, classes are cancelled due to low enrollment. In the event that FireFusion Studio cancels your class, you will be notified by phone or email over 24 hours in advance and you will receive a full refund, or you may choose to transfer to another class if space is available, or hold a credit on account for future use.
For Large Custom Orders, Delia's Design and/or Welding time is $80 per hour. 50% Deposit is required before work can begin.
For Custom Orders of Jewelry, 50% Deposit is required before work can begin. Please reach out to our gallery for a quote.
Youth 8 and older can sign up with their parent or guardian for enameling classes and Youth 12 and older can sign up with their parent or guardian for metalsmithing classes. At the time of registration, the name of the youth under 18 and date of birth must be communicated.
Youth 16 and older can sign up for a welding class with the consent of the instructor, either in person or over the phone, using the youth’s name and date of birth.
Please notify staff of ANY physical, social, behavioral or emotional health conditions.
Discounts cannot be applied retroactively.
